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Privacy Policy

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Last updated: [18/04/2026]

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The Brew Basket (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our post‑box treat hampers.

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1. Information We Collect

We collect information to process your orders, improve your experience, and operate our business effectively. This includes:

Information you provide directly

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely by our payment provider; we do not store card numbers)

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Cookies and similar tracking technologies (see Section 7)

Information from third parties

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (for tracking and fulfilment)

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2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Respond to enquiries or customer service requests

  • Improve our website and product offerings

  • Send marketing emails (only if you opt in)

  • Prevent fraud and maintain website security

  • Comply with legal obligations

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3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – improving our services, preventing fraud

  • Consent – for marketing communications

  • Legal obligation – for tax and accounting purposes

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4. How We Share Your Information

We only share your data with trusted third parties when necessary:

  • Payment processors (to securely handle payments)

  • Delivery companies (to ship your hamper)

  • Email service providers (for order updates or newsletters)

  • Website hosting and analytics providers

We never sell your personal information.

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5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Your information is stored securely within the UK or other compliant locations under UK GDPR standards.

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6. How Long We Keep Your Information

We retain your data only as long as necessary:

  • Order information: up to 6 years (for tax and accounting)

  • Marketing data: until you unsubscribe

  • Website analytics: typically 12–26 months depending on provider settings

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7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable essential site functions (e.g., checkout)

  • Analyse website traffic and performance

  • Improve your browsing experience

  • Personalise content or offers (if applicable)

You can manage or disable cookies through your browser settings.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Request data portability

To exercise any of these rights, contact us using the details below.

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9. Marketing Communications

If you opt in, we may send you updates about new hampers, seasonal treats, or special offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from minors.

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11. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated “Last updated” date.

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12. Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us at:

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The Brew Basket Email: hello@thebrewbasket.co.uk

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